No chatbot. No ticket system. No "your call is important to us." One founder reads every email — usually answered within 24 hours.
Include your scanned URL or report link if your question is about a specific scan — it cuts the back-and-forth in half.
Email with the URL you scanned and roughly when. If a paid report failed, we'll re-run it free — and if it's still broken, you get a full refund, per the terms. Bugs in a day-old product are likely; hiding from them is not.
Covered plainly in the Terms of Service: failed or broken reports get refunded, disagreement with the roast does not. Send your purchase email or report URL and we'll process it through Lemon Squeezy back to your original payment method.
Running audits for clients? White-label terms and volume pricing exist. Email with "AGENCY" in the subject line and a line about how many scans you'd run per month.
Want to see or delete what we hold about you? It's very little, and it's yours — details in the Privacy Policy. Same email, usually handled within days.
Email with "SECURITY" in the subject line and it jumps the queue. Responsible disclosure is appreciated and acknowledged.
Feature ideas, feedback, telling us the roast was too accurate — all welcome. Same address.